1. – Presentation of program to with Primary and Secondary schools
2. – The acceptance of the school to voluntarily participate in the program
3. – Informative session at school directed to groups of interest:
- Informative session and workgroups with the teaching staff of each school. The staff will be given a guide which describes mediation as and effective tool for the resolution of conflicts. Extensive literature on the subject will also be provided.
- A session for families to show how mediation is an alternative to reach peaceful agreements and solve problems in a family. Mediation here tries to help parents’ demands to improve communication with their pre-adolescent and adolescent children. The parents will be given a guide of the tools to help them achieve their goals.
- Four working sessions with each group of pre-adolescent students of the last year of primary school and the adolescents at secondary schools. The implicit values of mediation to solve conflicts will be explained and put into practice by way of simulation exercises to improve social and communicational skills needed to have good relationships with peers and with those who have authority over them, such as their parents and teachers. Special attention will be given to: conflict and types of conflict in daily life, improving communication through exercises in assertiveness and empathy. Feedback exercises and recognition of the people involved.
4. – Psychological aid and orientation to family members in those circumstances.
5. – Direct attention to families through mediation sessions in response to specific conflicts between parents, their children and the school. The mediation sessions would take place out of the school environment so an impartial and qualified service can be offered. In this way, there will be no links of dependency between any of the parties involved so that everyone in conflict can reach voluntary solutions to the problem which respond to their needs.